Customer Reviews
Ellen Pochekailo
21:17 19 Apr 24
I have used them often to service my mini cooper. They are friendly, responsive and do quality work.
Kim Norberg
15:30 16 Apr 24
Amazing, friendly, knowledgeable, fast service. They fixed a problem I had super quickly and didn't even charge me for it. This place is awesome!
Ray Symmes
18:00 02 Apr 24
First met Bob at the old J&E Sales in 1990 when I was new to town and he worked on my Mercedes 280. Later purchased a 300TD from him. Moved away from Shelby to Coastal VA 30 years ago but bought 2 more cars from him and referred to him for a couple more. Called him yesterday after about 20 years asking him to let me ship him a car for rehab (honorably deferred) and it was just like the last time we worked together.So what is the point? I would have happily shipped my vehicle nearly 400 miles to have it cared for by Shelby Automotive.In a business full of celebrities, geniuses, and experts, to me what matters is quite simple; A history of competence, stability, and win-win business practices.Shelby Automotive is the GEM of the Shelby area and should be the go-to for people who want and/or own excellent vehicles and want them to stay that way.
Jacob Thompson
16:17 01 Apr 24
Worst customer service I’ve ever had . Went there today. To get tires and an alignment on my wife’s car after 1 and 1/2 they had the tires done and then was told they couldn’t do the alignment the wheels were to big they are stock 20’s . When the tech brought the car around I check it out and the rim had a chip in it I went back in to speak with the service person was told I had to speak to the owner Bob . The chip wasn’t there when I brought it in and then he blamed me for the chip and then threw his hands in the air and said it was free . They left all the old wheel weight stickers on there and greasy hand print on her door I paid the bill. He never said sorry or tried to make it right I will never take any of my vehicles there again if I could give no stars I would
James Hodge
14:00 13 Mar 24
Gave me a quote for 4 hours of labor to change a power steering pump over $800Did it myself for $300 in 2 hours without ever having to take the catalytic converter out
Brodie Owens
20:59 05 Mar 24
Just called for a quote and was told that they don't help people who have had anyone else look at their car. Genuinely shocked!
Charity Earhart
15:20 02 Feb 24
I just wanna say how awesome Bob is! My daughter was stranded in North Carolina with a battery issue, we had it towed and they had it fixed and out the door within two days!! The service is fantastic and they also did a complete inspection with an oil change, I simply cannot say enough about this place and I know that my daughter will never take her car anywhere else!! Thanks again!!
Holly Chen
21:12 01 Nov 23
I am from out of town and called with an urgent request to get my car and auxiliary batteries replaced. They slotted me in quickly, called with updates, and were able to get the car back to me within 24hrs even when they had to special order the parts. Greatly appreciative of how friendly the staff was and their accommodation!
Holly Chen
13:53 30 Oct 23
Super accommodating and fast! Stopped here on my way on a road trip to get my battery replaced. Highly recommend!
GYAD
14:20 20 Oct 23
They had great customer service and they check my car out to make sure it was good to go.
Randy Reed
16:45 16 Oct 23
Staff was friendly and professional. I needed a lot of work done on my car and Shelby Automotive was able to complete it al i a prompt manner. I higher recommend this business
John Harry
13:45 12 Oct 23
I have been a customer for a few years and have been very happy with quality and service. You guys even worked on my 66 Corvette.
Glynn Keane
20:24 18 Sep 23
Shelby Automotive diagnosed my vehicle and had me on the road quicker than expected. I recently moved to Shelby and used yelp reviews to guide me, I am thrilled I found a mechanic I can trust.
Debbie Allison
16:26 14 Sep 23
They were very helpful with all my needs and went out of their way to help me!Good people!
Jacqueline Lilly
16:22 04 Sep 23
They were very nice. They were able to get my daughter's car in quick and figured out the issue and had it fixed in a day.
Jennifer Parker
13:07 31 Aug 23
Shelby Automotive was able to get me in quickly, identify the problem, and had me back on the road the next day! Great service!
Adore HerVibe
15:39 17 Aug 23
Great experience!! They serviced my BMW 320i they also let me kno I needed a new battery!! I was wondering why my car was stalling to start but that was the problem!! They replaced it and my alternator belt had a crack and that was replaced also!! Now I can tell the difference when my car cranks and it’s running perfect!! I will be back again and I highly recommend!!
James Pribble
14:43 24 Jul 23
They are great people and very friendly and Knowledgeable on BMW repairs and services
lil devil
16:17 07 Jul 23
It's always a great experience, when I moved back from Charlotte I needed someone that could do my maintenance that I felt was trust worthy and reliable, from day one Bob and his staff met my expectations, and beyond,, they are always friendly and courtesy, at times I needed a loaner andy they had one available for me to use I have recommended them when. People ask and will continue, couldn't ask for a better place for serviceJeffery S Raines
eric Johnson
00:51 30 Jun 23
Excellent service, customer service and pricing was very affordable. I had my AC compressor replaced in my vehicle and it took one day to repair. Their pricing easily beat the dealership for same service. I am going to use Shelby Automotive for my service needs moving forward.
Kenneth Napier
13:42 26 Jun 23
The staff is always courteous and very knowledgeable. Nice waiting room area with refreshments, computer work station, and TV. Automotive staff works in a timely manner. And of course Bob does an outstanding job of staying on top of everything.
Judy Short
04:27 26 Jun 23
Needed work done on my 2001 Ford Expedition. Job was done fast and was affordable. The customer service was great! Will be going back in the future when needed. Thank you, Shelby Automotive!
Lorie Givens
20:08 12 Jun 23
Couldn't ask for better service. Sometimes women get taken advantage of concerning car repairs but Shelby Automotive is different. I was comfortable while i waited and the issue was taken care of. Very nice people.
Charlene O
14:34 12 Jun 23
It was so hard to find someone to work on imports. I was very lucky to come across Shelby Automotive. They were so nice and was able to take care of everything. I will definitely be using them for all my vehicle needs.
Rhonda Hall
13:31 09 Jun 23
I just want to say thank you to all at Shelby Automotive for taking care of my tire issue as always you do excellent work and in a timely manner. I would and do recommend you to anyone that needs help with their vehicle
Octavia Dawkins
13:46 08 Jun 23
Shelby Automotive did an amazing job servicing my vehicle! I would definitely recommend them for your maintenance needs!!
Madison Warnock
02:40 27 May 23
Paid $170 for them to tell me they don’t know what’s wrong and the other mechanic I had to get my car towed to figured it out the same day.. they told me to take my Mazda to the Nissan place and they don’t seem to know what they are doing
Sonya Shade
15:21 26 May 23
I was able to drop off my vehicle after hours with out missing any time at work. Great and convenient service. Will always have my business for all my vehicles repairs and services.
Lori Martinez
13:11 21 Apr 23
Good service -did have to wait 55 min. Which seem long for an oil change - but they did do a quick inspection of the car which I didn't know they would do
Josh scruggs
21:10 18 Mar 23
They replaced my starter during my first trip and my alternator after it started giving issues a few months later both trips were very quick and easy and repairs were done within a day of them receiving the parts. Very happy with the service!
Darin Holiday
15:26 18 Dec 22
Very good experience, I felt completely comfortable from the moment I walked in the door. I was greeted by very friendly staff. I am a first time customer and will continue to do business with Shelby Automotive. They are trustworthy and very honest with what they do. Thank you so much Shelby Automotive!
Kris Kramer
19:10 15 Nov 22
Always grateful for the friendliness and honesty of this place. It sometimes costs a bit more, but you get what you pay for…and that is a car that is repaired properly and everything helpfully identified so that you are not surprised by things. I bring my BMW to Bob as the other garages are not sensitive with fancier cars with sophisticated electronics. These guys know my car and keep it in good shape. Don’t think you would regret using them for your car repair needs.
Luke Robb
01:15 02 Nov 22
Shelby Automotive provided us with excellent service for our Subaru. Everything from setting up an appointment to dropping off the car was easy. Given their quality of service, I will be using them in the future.
Shana Adams
13:18 05 Oct 22
I was pleased with the services Shelby Automotive provided in servicing my Mercedes. They were able to get me in promptly. They were knowledgeable, friendly and courteous. There's nothing like having a peace of mind knowing your vehicle is running safe and sound. I appreciate that feeling of ease and confidence. I'm looking forward to a continued relationship in servicing my car care needs. Thank you, Shelby Automotive!
sdot phelps
06:04 25 Aug 22
Before I even got there I was anticipating an exceptional experience due to all the positive reviews, and I must admit they did not disappoint. There was one small thing that troubled me but since the service was so great I brushed it off. I only place I will take my car now
Peanut Lover
13:35 24 Aug 22
Wonderful business. Customer service and quality of work are best I've personally dealt with. My car rides like it's new. Thanks guys. Will be returning and recommending.
The PowerButton
14:11 22 Aug 22
I was a first time customer when I pulled into the parking lot. I will be bringing all of my vehicles to Shelby Automotive from here on out. The initial presentation of this business is fantastic. The parking is clean, organized and the landscaping reflects that of care. As soon as you walk in you're greeted by not only the sweetest and most professional young lady named Leah but she knows her stuff too. The techs they are extremely knowledgeable, especially on higher end vehicles and they pointed me in the right direction to get my vehicle in tip top shape. They achieved this in a manner that is unlike other places I've been, I didn't feel pressured or hustled into spending unnecessary money. Kudos to you guys. Simply a fantastic business.
Kryptonian Badass
01:30 18 Aug 22
This place is amazing!!! After I had my A/C repair I have to wear a jacket it's so cold. And that woman Leah I think was her name she's amazing!!! So sweet and helpful!!
Teresa N
14:45 16 Aug 22
Best place to go! The guys are awesome and fixed my Toyota up so I could drive it safely!! That young lady Leah is easy to talk to and so sweet!!Thank you Shelby automotive!!!
Meag D
14:42 16 Aug 22
Great and friendly service was provided! I went in for a check engine light and the issue was quickly diagnosed and repaired. Prior to repair I was advised of my options and detailed quote with cost. My car now runs better then before and the total cost was less than quote which was a plus!
Kaleb Knox
13:54 13 Aug 22
Great service. Excellent customer service. Excellent place to have repairs completed. I am new to the area and I would recommend and continue to use Shelby automotive to everyone
d j
18:04 14 Jun 22
INCREDIBLE!!!! AMAZING!!! PROFESSIONAL!!!I'm going to be completely up front and honest Bob went ABOVE & BEYOND our expectations.Looked them up online first name to pop up they were able to get us in the very next day for URGENT A.C repair with these 90°-100° temps. Provided some of the best service possible, considering how small this town is, not in a bad way it's nice and quiet here . We moved here from Charlotte we had not idea we would be so lucky to find such a PROFESSIONAL our here. Not only did Shelby Automotive do our repairs, they also provided a loaner car as well. So tell me how many repar shops even in big city's do that(unless it's a dealership & under warranty) Impressed beyond belief. Easy access, extremely professional & friendly. So they are the place to go get your car serviced, quickly, professionally, and we will return.
Lisa Griffin
18:32 01 Jun 22
Excellent customer service, spotlessly clean waiting area and printed prices for targeted repairs. Wonderful to have Bob and all the talented folks at Shelby Automotive to TRUST to take care of our vehicles and us.
Carissa
14:01 31 May 22
Shelby Automotive is the only place that I allow to service my Mercedes-Benz. I can count on them to provide quality services at a fair price. I also appreciate how they make recommendations on what maintenance services I need without trying to sell me something that I don’t need. Thank you Shelby Automotive!
Christa ford
17:14 17 Mar 22
I came in to shelby automotive without letting them know beforehand before work, since I was working in the area and read good things about the place. I heard they had loaner cars so it was perfect, however since I didn't make an appointment they didn't have a loaner car available but they were very accommodating and drove me to and from work. They are very knowledgeable and the staff has a great sense of humor. They had my car fixed and ready to go in a matter of hours, elsewhere it would've taken a week just to order the part, this was honestly the best experience I've ever had at an automotive place and I highly recommend Shelby automotive.
Nicholas McWilliams
19:34 14 Mar 22
Good service. They took me in and showed me exactly what was wrong with my car. Bob and the mechanic were very professional and helpful.
Stacey Roberson
21:13 24 Jan 22
I am a new customer of Shelby Automotive. Can't believe I haven't been here before. The staff are very professional and made sure my Acura was a priority. Who even knew that a cabin air filter was a thing!? I do now and all because of Bob and his wonderful mechanics. Will be recommending to my friends. Thank you so very much!
David S
13:37 10 Jan 22
Speedy service. Affordable, and very welcoming. I will be using them for service from now on
Debbie Patton
15:39 27 Dec 21
If you need a car—Call Shelby Automotive. And, if you want great service, call Shelby Automotive! They do a wonderful job!
Walter Hernandez
20:03 20 Dec 21
I brought my truck for oil change. After an hour they call me and let me know something else was wrong with my truck , asking if I want get it done to fix for a reasonable price , also when I pickup my truck very happy . I have to pick up my truck i find out they did a multipoint inspection 🧐 , and I was missing bolt on my parking cable breaker put bolt and fix it no charge . What’s amazing workVery happy 😃 with the serviceMust business don’t do this stuff but I’m happy I find Shelby automotive. Thanks team
Beautiful Creature
16:01 13 Dec 21
I went in for an oil change and a very nice gentlemen I believe his name was Kallup worked on it for me. Very respectful and nice. Very good place to go. Sweet young man and very professional.
Tom Fitts
21:36 01 Dec 21
Wonderful experience! These guys know their trade…SERVICE! If you want a garage that will inspect, advise and repair SHELBY AUTOMOTIVE will do it. Jennifer did a great job communicating.
Joe Scelfo
01:55 19 Nov 21
Unbelievable customer service and the only place I trust in town. I’ve been here for 6 months and went through two other places before I brought my truck here. I received pictures via text of the work before and after the service. I am a forever customer and will forever trust them. The customer service was great, friendly, and fast.
liberty herron
19:32 14 Nov 21
Great place for my Toyota Tacoma repairs and service! I I recommend them for any services you need.
Amy Jones
19:01 11 Nov 21
I always take my Subaru to be serviced here. I can tell they check everything thoroughly because I get a summery at pick-up. I love it! Last time, the battery in my key fob quit working that same day. Jennifer and Kallup answered my questions and had it replaced for me without any problem. Excellent service!
Chris Steele
14:53 11 Nov 21
My daughter, and her fiance take their Lexus, and Honda Civic there for oil changes, and mechanical issues, that might come up from time to time. Ask for Shannon He's an exceptional mechanic, And there labor costs per hour are probably a lot less than most dealerships.
Jennifer Gregory
17:41 05 Nov 21
They provide exceptional service. They keep my Jeep Wrangler in great shape!
Will Newell
15:28 03 Nov 21
Shelby Automotive was able to fix my vehicle and get me back on the road all in under an hour! Great customer service and will definitely be going back for the future automotive needs. Highly reccomended.
Carol Canipe
19:41 22 Jul 21
Excellent service and quality work their expertise on my vehicle allowed me to take advantage of an extended warranty and save 1700.00 dollars ! This is definitely placing the customer’s interest first ! They are my go to for my Mini Cooper !
Wanda Walker
11:51 24 Jun 21
I needed specialized work on my car. They were able to get my car in, and then when completed worked with me to pick it up. I would recommend this company with confidence.
Penny Jones
18:30 02 Mar 21
Thankful! No one else around had the knowledge to work on my Smart fortwo. Grateful!
